Q: Do you accept insurance ?

Your guide to insurance reimbursement at Okinawa Sports and Spinal The short answer is usually yes if you have international insurance such as foreign service benefit plans (FSBP) like those from Aetna, Cigna Health, Blue Cross or other medical insurance company plans covering DoDEA staff, GS and NAF employees, and defence contractors. Physical therapy at Okinawa sports and spinal also now has Tricare registration and approval. You will need a referral from your Primary doctor for Physical therapy and once approved we then are able to bill Tricare directly Many of our clients have found the process very easy over the last few years by simply submitting our receipts for reimbursement from their insurance provider through online portals. We are happy to provide item and treatment codes on receipts if needed when you let us know what insurance company you are with. We are unable to accept Japanese national health insurance (NHI) claims. You are most welcome to pay out of pocket to use our expert services. We can provide receipts for claims on most travel insurances for tourists and visitors. If you would like to know more about claiming for chiropractic, physical therapy, and massage services we recommend you first contact your insurance provider for more information.

Q: Do you accept Tricare ?

Physical therapy at Okinawa sports and spinal also now has Tricare registration and approval. You will need a referral from your Primary doctor for Physical therapy and once approved we then are able to bill Tricare directly. If you would like more information about this process please email us at info@okisportsandspinal.com. Please note that Chiropractic and Massage are currently not covered under Tricare.

Q: Do you stock braces ?

Yes Asia Phsyio has been operating in Japan for over 15 years and administers the Physical therapy arm of Okinawa Sports and Spinal . We stocks a range of knee and other support braces and can also provide fitting and after sales support.

Q: How can I make Payment ?

We accept all major Credit Cards . If you are receiving Chiropractic you can also pay with Yen and even pay at the time of booking if you prefer. Our Physical Therapy and Sports Massage has now gone cashless.

Question 1

Are you open Weekends ?

admin · Accepted Answer

Yes. Currently we open Saturdays for all modalities and Sunday mornings also for Chiropractic Consultations.

Question 2

Can you provide treatments outside the regular online booking availability ?

admin · Accepted Answer

We have some flexibility and may be able to accomodate an appointment at a time that is not displayed on our online booking schedule. This get’s easier with a bit more notice so feel free to email us and we may be able to assist you further.

Question 3

Do you accept insurance ?

admin · Accepted Answer

Your guide to insurance reimbursement at Okinawa Sports and Spinal

The short answer is usually yes if you have international insurance such as foreign service benefit plans (FSBP) like those from Aetna, Cigna Health, Blue Cross or other medical insurance company plans covering DoDEA staff, GS and NAF employees, and defence contractors.

Physical therapy at Okinawa sports and spinal also now has Tricare registration and approval. You will need a referral from your Primary doctor for Physical therapy and once approved we then are able to bill Tricare directly

Many of our clients have found the process very easy over the last few years by simply submitting our receipts for reimbursement from their insurance provider through online portals. We are happy to provide item and treatment codes on receipts if needed when you let us know what insurance company you are with.

We are unable to accept Japanese national health insurance (NHI) claims. You are most welcome to pay out of pocket to use our expert services.

We can provide receipts for claims on most travel insurances for tourists and visitors.

If you would like to know more about claiming for chiropractic, physical therapy, and massage services we recommend you first contact your insurance provider for more information.

Question 4

Do you accept Tricare ?

admin · Accepted Answer

Physical therapy at Okinawa sports and spinal also now has Tricare registration and approval. You will need a referral from your Primary doctor for Physical therapy and once approved we then are able to bill Tricare directly. If you would like more information about this process please email us at info@okisportsandspinal.com. Please note that Chiropractic and Massage are currently not covered under Tricare.

Question 5

Do you accept walk-ins ?

admin · Accepted Answer

Due to the extended nature of our appointments we would prefer if you either made a booking online or by phone.

Okinawa Sports and Spinal is often fully booked and we may not able to assist you on a walk in basis.

Question 6

Do you provide parking ?

admin · Accepted Answer

We have one Parking place reserved for clients and 2nd carpark that will be signed on various days as its shared with the business upstairs.

Please do not park under the covered carport as this space is used by the upstairs tenant.

If both these options are unavailable please park down on the seawall or on the road near the surf shop. For map that shows some more detailed parking options click here

Question 7

Do you stock braces ?

admin · Accepted Answer

Yes

Asia Phsyio has been operating in Japan for over 15 years and administers the Physical therapy arm of Okinawa Sports and Spinal . We stocks a range of knee and other support braces and can also provide fitting and after sales support.

Question 8

Do you work with Pregnant Patients ?

admin · Accepted Answer

Yes

Okinawa Sports and Spinal has been assisting smoother pregnancies since 2020 in Okinawa.

We work with patients right up to birth across all our provided modalities and we believe getting treatment and advice over this often stressful and tiring period is a very worthwhile thing to do. Pressure and techniques are modified according to your stages of pregnancy and individual needs.

Question 9

How can I make Payment ?

admin · Accepted Answer

We accept all major Credit Cards.

If you are receiving Chiropractic you can also pay with Yen and even pay at the time of booking if you prefer.

Our Physical Therapy and Sports Massage has now gone cashless.

Question 10

How long have you guys been working in Okinawa ?

admin · Accepted Answer

We first started consulting in Okinawa during the 2020 Covid pandemic and subsequently expanded our range of services to include Physical therapy, Sports Massage as well as Chiropractic in our new premises located by the sea wall in Sunabe Okinawa.

Question 11

What conditions does your clinic treat ?

admin · Accepted Answer

Okinawa Sports and Spinal can manage most musculoskeletal injuries and we are also appropriately qualified to be a primary source of contact. Please note if you suspect a fracture or have an current acute joint dislocation you should seek emergency care first. Okinawa Sports and Spinal can assist you with

Our Physical therapists are Knee injury specialists
Spinal injuries, including lower back pain, mid back pain, neck pain and headaches
Calf muscle tears
Hip and groin injuries
Foot and ankle injuries
Hand and wrist injuries
Elbow injuries
Shoulder injuries
Paediatric care
Headaches and Neck pain

Question 12

What credentials and qualifications should I look for when choosing a Chiropractor/Physical therapist in Japan ?

admin · Accepted Answer

It's important to note that Chiropractic and Physical therapy are not protected titles in Japan meaning that anybody can claim to be one so it's worth asking for further information when you are choosing your therapist. It's also one of the reasons there big price difference between clinics here in Okinawa. Many people claiming to have studied Chiropractic have not meet the standards provided All the Physical therapists and Chiropractors working at Okinawa Sports and Spinal are Western University trained professionals that hold have completed a high level of training to earn our titles.

Question 13

What do I wear for a massage ?

admin · Accepted Answer

Our sports massage therapist usually provides and oil massage so that a therapeutic pressure can be better target. This involves changing down to your underwear and the use of towel draping but we are happy to accommodate your needs and can also use a shiatsu pressure style massage over clothing if that's more preferable to you.

Question 14

What is your Cancelation Policy ?

admin · Accepted Answer

We require at least 24 hours notice for appointment cancellations.

50% of the appointment fee is charged for late cancellations (on the same day as the appointment).
100% of the appointment fee is charged for no shows

Question 15

What should I expect during my first chiropractic appointment/physical therapy session at Okinawa Sports and Spinal ?

admin · Accepted Answer

Every case is different and we take the time time to make sure the approach is right for you.

Usually an initial appointment involves taking a detailed clinic history to try understand how your problem is affecting you, then we move onto an orthopedic assessment to try and see what joints are affecting and also do some further testing to help confirm a clinical suspicion. When appropriate we will also move on to manual therapy and exercise prescription in the first visit.

It’s worth allowing up to an hour for your first visit although simpler cases may not require that much time. We also take the time to discuss your goals so that the treatment plan becomes a collaborative approach.

FREQUENTLY ASKED QUESTIONS